I have tried to send mine in twice so far and have spoken on the phone with them various times. I guess the deal with them is that they refuse to cancel accounts and just keep stealing from us forever. WORST COMPANY!<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value"><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /></span></li></ul>
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By: Christina
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By: june Robinson
<img src="http://www.merchantmaverick.com/wp-content/uploads/2010/03/authenticated-review.png" alt="" title="authenticated-review" width="194" height="36" class="alignnone size-full wp-image-4798" />
We switched to Elavon because of the low rates and we were getting raped by our chartered bank merchant services. We had no idea what was coming our way. At least the bank just charged really high fees. They took their fees and went on their way and built skyscrapers in Toronto.
Elavon is a whole different animal. I returned a damage deposit through the phone system for $600. Elavon took $1200 out of our account. I was sick and called them to fix the problem. They said I ran it through twice. Um - no I didn't. The first time it was declined. The second time it went through. They do not provide confirmation numbers so you have no reference number. I was told I could call the bank in China if I wanted to. So I stopped accepting credit cards in my business and Elavon charged me for the change in volume - back dipping into my account for providing no service. I put a stop payment on them but they are forever scanning my account.
Last week I received a notice from them saying I was seriously delinquent in my account for $23. How could this be? I had never received a bill from them? You can't pay a bill you don't know you have. They continue to scan my acoount and the bank debits my account a $10 stop payment fee every time. So I went to the bank and said STOP! This week I received another letter from Elavon saying they would ruin by ability to ever accept credit cards again if I didn't pay $23. Is that not extortion? I have sent them a letter advising them I will happily pay my account with an invoice for a legitimate service. I offered that they can email it for faster turnaround. It will be interesting to see if there is a legitimate reason for the amount. DO NOT get involved with this company! The dipping into your bank account for unexplained reasons will never stop. They work by theft and extortion. It is worse than having a loan shark.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: Alex
This company just steals for small businesses just charge me %5.95 of large transaction, $5000.00 charges, when I called them and told them my rate is %1.67 and why do you charge me %5.95.They never told me they can charge this much, this is Highway robbery. I am going to take them to small claim court.
The rating for this company should be F--<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: tetchy spandrel
Elavon, in collusion with McDevitt Car Sales of Mill Road in Dungaloe, Co. Donegal, Ireland, attempted to extort a 3.5% commission from me on a tank of petrol. The service station converted my purchase into US Dollars without my consent, charging the fee on top of the purchase.
When I complained, saying I was paying in Euros and did not need their high-priced currency exchange (thank you very much), they refused to refund my money. Fortunately, I had not yet endorsed the "consent by signing" sales receipt.
My complaint to my U.S. card issuer triggered an immediate refund.
I feel it was dishonest not to offer me a choice of paying in Euros, and reprehensible to refuse to _voluntarily_ refund my money. I expect they earn a fortune scamming inattentive, gullible tourists.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value"><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /></span></li></ul>
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By: chris english
Hello, stay away from Elavon, they wont release me from a expired cosigned contrant and I havent worked fo UberRoofing in 6 months and they are blaming me for [edited: name removed] debt of 8000$. I have done everything to say cancel and repeated harrassment. I just dont know what to do! no one wants to help. stay away.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: Chris
We had to go to the bank and stop payment to get them to stop sucking over-charges from our account every 5-10 days. For 3 years I called, asking for details of the charges. I was constantly told someone would call me back. Nobody ever did. And they haven't given us a statement in 3 years either..
When they updated our machine, they cut our old one off first without telling us, causing us a very stressful week of waiting for a new one. The new one didn't work and it took a few more days to "configure"
We had purchased ours so I asked if there was a charge to upgrade. They said of course not.
Then as soon as the new machine was installed, $200 sucked from our account again. When I called, I was told it was for the upgrade.
I had enough, put a stop payment on my account and then quess what. Those people who wouldn't call for 3 years, started calling EVERY DAY.
One sided-classless, horrible, stressful, unfair, illegal operation this is. You will regret it for all time.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value"><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /></span></li></ul>
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By: Paul Thomas
Here's the cold hard truth. I'm one of those guys who actually sets these accounts up, so I know exactly what the paperwork looks like. HOWEVER, I was also a branch manager for a bank that referred customers to reps that set my customers up with accounts and I had customers feel the same way you do - that they weren't aware of what they had gotten stuck with. Now, as I sign customers up, I make sure they are aware of exactly what they're signing. BUT, here are the facts. Elavon gives the option for people to have their existing terminal reprogrammed, a new one purchased, a lease done for a new one, or a bundle set up which includes other products and/or services packaged together and considered a lease in that package. Ultimately the best deal for many businesses would be to reprogram their machine or buy a new one but there are times that it's not the best option. The question is what makes the most sense for the customer. There are cases for each option being the best for different customers. The sad thing is that all too often the wrong option is sold to the wrong business for the wrong reason. This IS NOT just an Elavon thing. As a sales rep I see this a lot more often with customers whose business I am trying to get away from competitors than when I am reviewing the accounts of actual Elavon customers. Elavon does strongly push for ethical sales tactics. Elavon's applications at least today include a place where customers have to initial acknowledging that they are aware that they are accepting a NON-CANCELABLE lease for "X" months at "X" price per month. If that same clause is on an application that anyone is disputing or complaining about then I'd be a bit concerned about what other things they may have signed throughout their lives. I'm sorry you had this horrible experience, I really am. Keep in mind that in an industry that seems like it's full of used car salesmen types, Elavon does try to stay above that level but I'm not naive enough to think that there are not those among us that do indeed do things they should not. We try to get rid of those as soon as we find the issues. I'd say your experience is more of a bad salesperson experience and now being held accountable for what you signed than it is a bad experience with the company. That's my cold hard fact opinion that's hard to accept probably but it's probably true.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: Paul Thomas
It's true for new customers as of that point. It's based on the contract that you signed. If the application you signed had a contract with a cancellation penalty for a certain duration then it remains in effect. If you sign a contract after the date when they quit doing such penalties then you don't have penalties. I would think that would make sense. Some people have other expectations I guess.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: Pavel
One of the least trustworthy companies I ever had privilege of working with. I'm not sure where the term "transparency" comes from, but this business does not know the definition of it. Nickel and dime fees left and right, along with variable rates based on cards accepted. This is not what I signed up for when I went into my bank and requested credit card processing service for my business. The $195 service cancellation fee was a nice gesture on their part as well. I have not been this upset with a company's business ethics. I<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value"><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /></span></li></ul>
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By: Jeff
Elavon is a horrible company. I have been with them for about three years now and have continually seen rate increases and misc charges for crap I don't want or even care about. They add charges to your bill and do not tell you what they are for. I just received a bill that contained a $12.99 charge under the heading of RSPACKAGE. When I called to find out what that was, the rep said it was a NEW monthly charge to help pay for customer service costs. I don't need their customer service unless THEY screw something up. Time to find a new provider.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: Andrew vawser
Wish i had never signed up to Elavon lost count of the number of times we have phoned terminal helpdesk only been using the mobile device since august feel they should pay me for the wasted time,nearly every time i drive to another location i have to restart the device i feel like a second rate seller and apologise before i try and take payment in case it doesnt work first time will cancel contract when it expires got any idea as to a more reliable merchant service for august this year?<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value"><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /></span></li></ul>
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By: Tom DeSimone
Hi Andrew,
That sounds really frustrating. It's disappointing that Elavon wouldn't just set you up with a different wireless terminal, since the problem you describe seems to stem from the device more so than the actual payment processor. You can avoid wireless fees by using a smartphone card reader. Both <a href="http://www.merchantmaverick.com/reviews/cdgcommerce-review/" rel="nofollow">CDGcommerce</a> and <a href="http://www.merchantmaverick.com/reviews/dharma-merchant-services-review/" rel="nofollow">Dharma Merchant Services</a> would gladly set you up with a very reliable merchant account and a low-cost or free reader for your phone. If you'd prefer to use a wireless terminal, both of these providers can also set you up with that service, although it will cost more.
Make sure to cancel your contract in writing with enough advanced notice (60+ days), in accordance with your contract terms. Otherwise, it will <a href="http://www.merchantmaverick.com/articles-tips-and-advice/merchant-agreement-auto-renewal-clause/" rel="nofollow">auto-renew</a> and you'll be stuck paying the early termination fee. Check your merchant agreement for your unique terms.
Good luck!<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: Leslie Bester
Elavon’s contract indicates that the contract auto-terminates after 90-180 days of no transactions.
LES.NET signed up to use Elavon years ago, but never implemented their services because we have an alternate provider.
The contract did not auto-cancel itself.
Elavon has charged us nearly $1000/year for a service we don’t use.
We have been trying for 3 months to cancel the account, have numerous tracking and confirmation numbers that the account is cancelled, but we are still being charged for the account.
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By: Yann Mergui
I can only say that Elavon is the worst company to process credit/debit cards transactions. They never paid the money they took from my customers on their credit/debit cards and they "lost" 1 transaction. So just in 1 hour i lost 212$.
Trying to solve the problems it s impossible people are so rude there.
If you want to be ripped off/scammed just sign with them. I think only people having no problems until now are happy but if things goes bad.....good luck!<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value"><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /></span></li></ul>
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By: Clay
You may want to read up on how much more expensive "flat rate pricing" is before you support it. You do want to remain reputable, correct? Do a little reading and you'll see where flat rate is terrible unless you process roughly $25,000 or less, annually. Just like in banking where a business owner should bank with a banker, not a bank, merchants need to find a merchant rep they can trust and do business with him or her, not the processor. Otherwise, they will see rate hikes over the years with Visa/MC Spring and Fall releases and additional ancillary fees.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: Tom DeSimone
Hi Clay,
We encourage most of our readers to seek out <a href="http://www.merchantmaverick.com/articles-tips-and-advice/trading-ease-transparency-interchangeplus/" title="Trading Ease For Transparency With Interchange-Plus" rel="nofollow">interchange-plus</a> pricing instead of flat rate or <a href="http://www.merchantmaverick.com/articles-tips-and-advice/tiered-merchant-account-pricing-epic-fail-pricing-model/" title="Tiered Merchant Account Pricing: The Epic Fail of a Pricing Model" rel="nofollow">tiered</a> pricing. This review should not be taken as an all-encompassing endorsement for this pricing model.
As the card networks increase interchange rates and network fees, merchants will see increases in their rates regardless of the pricing model used. If they do not see an increase in what they pay as cost of service increases, this means that they were paying too much to begin with.
If you read the review, you'd have seen this line in the introduction:
<blockquote>Your experience with Elavon, or any big acquirer for that matter, will rely mostly on the sales rep/reseller that sets you up with that account. Even if you go direct, there are still some reps that are more educated and/or ethical than others. The goal is to find a rep within Elavon that you feel comfortable with.</blockquote>
So I absolutely agree with you that the importance of working with a great account rep cannot be overstated.
Best,
Tom<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value">Not Rated</span></li></ul>
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By: Kent Yoder
This company Screwed me out of nearly $12000.00. Put my money in a unclaimed funds Account. Then told me it was My bank. My bank went to bat for me, and found that elavon was the screw up. I have nsf checks all over and elavon said they aint paying the fees. They said my funds should be released but would take 7-10 days to get them. What B.S. This is there screw up and I should have my money Now.<ul class="ratings"><li><label class="rating_label">Rating:</label> <span class="rating_value"><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /><img src="http://www.merchantmaverick.com/wp-content/plugins/review-site/star-empty.gif" alt="1" /></span></li></ul>
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